Skip to main content

Delete your account

From the app or by email, with 30 days to change your mind.

Last updated: September 2026

This page explains how to delete your SPRAIA account and the data attached to it. It covers the SPRAIA mobile app (iOS and Android) and the spraia.app website, published by Alexandre Salvi (see the legal notice).

1. Before you go: get your data out

Deletion is permanent. If you want to keep a copy of your history, export it first:

  1. Open SPRAIA and sign in
  2. Go to Profile → Privacy & Data
  3. Tap Export my data

You get a JSON file containing your profile, plants, rooms, journal, watering history, assistant conversations, posts and preferences. This is also how you exercise your right to data portability (GDPR article 20).

2. Delete your account from the app

This is the fastest route, and the one we recommend:

  1. Open SPRAIA and sign in
  2. Go to Profile → Privacy & Data
  3. Tap Delete my account
  4. Confirm in the dialog

You are signed out of every device immediately and the deletion is scheduled.

3. Delete your account without the app

If you have uninstalled the app or can no longer sign in, email us at [email protected]:

  • from your account's email address, so that we can verify the request comes from you;
  • with "Account deletion" as the subject.

We handle the request as soon as possible, and within 30 days at the latest, in accordance with GDPR article 12. You can also use our contact page.

4. A 30-day grace period

A deletion request does not erase everything instantly: it opens a 30-day window, so that a mistaken tap does not cost you years of tracking.

When What happens
On request Deletion is scheduled. Your sessions are revoked on every device: nobody can access the account any more.
For 30 days The request can still be cancelled. Email us at [email protected] from the account's email address and we will stop it.
On day 30 Automatic, permanent purge. The account, its database records and the photo files are erased from our servers. This step cannot be undone.

5. What gets deleted

Once the 30-day period has elapsed, we erase:

  • Your account: email address, password, preferences, declared city
  • Your plants: records, photos, growing conditions, custom rooms and substrates
  • Your tracking: journal, watering history, health scans, identifications, SOS diagnoses
  • Your assistant exchanges: conversations and their attached photos
  • Your community activity: posts, comments and your list of blocked users
  • Your settings: wishlist, notification preferences and tokens

Photo files are deleted from disk, not merely dereferenced in the database.

6. What is kept, and why

For the sake of transparency, these are the only traces that survive the purge:

  • An audit log: the technical record of the deletion (internal identifier and former email address) is kept for our security and evidential obligations, then purged as soon as it is no longer necessary for those purposes.
  • Reports you submitted: they are kept after anonymisation — they are then no longer linked to your account — in order to preserve the traceability of our moderation decisions.
  • Billing records: if a purchase was made, the accounting documents are kept for 10 years, as the law requires. They contain none of your plant data.

7. Your subscription is not cancelled automatically

SPRAIA subscriptions are billed by Apple's App Store or by Google Play, not by us. Deleting your account does not cancel your subscription — you would keep being charged. Cancel it from your store first:

  • iOS: Settings → your name → Subscriptions → SPRAIA → Cancel subscription
  • Android: Google Play → Menu → Payments & subscriptions → Subscriptions → SPRAIA → Cancel

8. Any questions?

Email us at [email protected] or use our contact page. The full detail of our processing is in our privacy policy.

If you believe your rights have not been respected, you can lodge a complaint with the French CNIL or with your local data protection authority.